Shipping & Returns
Domestic Orders: Our shipping policy is designed to be easy and save you money. We offer FREE SHIPPING on all orders over $149. For orders under $149 we calculate a shipping charge based on the size and weight of the items and your shipping address. Orders over $149 shipping to Hawaii or Alaska are not eligible for free shipping but will receive discounted shipping.
Most orders will ship within 1-2 business days using UPS Ground or USPS Priority Mail. Please allow up to 7 days for certain items and large orders to ship. Expedited shipping options are available on most items. Please call us (503-288-6950) to place an order with expedited shipping. Orders shipping to P.O. Boxes or addresses not serviced by UPS will always ship USPS.
International Orders: Free Shipping does not apply to international orders. There are certain items, including skins and many large or heavy items, that we do not ship internationally (Canada excepted). If your order includes skins or any large and heavy items please contact us before placing your order to see whether we can ship your desired items. All approved international orders will ship USPS Priority Mail International.
**Most countries require customs clearance and may charge you additional fees. You are responsible for all inbound fees such as import duty, customs clearance, inspections, and documentation. It is best to understand import regulations for your country before placing your order. Please allow at least 1 - 2 weeks for orders to clear your country's customs/import offices. The process of clearing customs is different for every country and can take up to 6 weeks for some countries and during some peak times throughout the year.
Domestic Orders: You can easily track your order as soon as it has shipped using the tracking number that you will be automatically e-mailed when the shipping label is generated. You can also see your tracking number by logging into your account and viewing your order history. Your tracking number will be attached to each order in your order history as soon as it has been generated.
International Orders: We will always provide your tracking number and any other information that we have on your shipment, so that you can have the same ability that we do to track your shipment. Tracking numbers for international orders will usually only indicate when the item has left the United States. It is up to the receiving country's postal service to report tracking information back to the US postal service after this point, and they rarely do. Once the shipment has left the United States we recommend that you contact your country's postal service or customs/import authorities for the latest information on your shipment.
If you are unhappy with your order for any reason, you may, at your shipping expense, return the item(s) within 7 days for exchange, or full refund (less shipping). You must contact us before returning any items. Customer is responsible for freight charges in-bound and out-bound for all returns or exchanges due to dislikes of sound, color, design, aesthetics, craftsmanship, misuse, or misunderstanding. If however, the product was mis-shipped, or determined by us to be defective or damaged, you will be credited reasonable return freight charges.
** Cymbals, Acoustic Drums, Latin Drums, and other products that will show use if played will be subject to a 15% restocking fee if played before being returned. Certain items like Drum Sticks, Drum Heads, and other similar items may only be returned if they have not been played/used.
** Damage must be reported within 3 days of receiving the order. Keep all packaging and original boxes. Notify UPS immediately if a package is damaged to initiate a claim. UPS: (800-742-5877). For all other damage, please e-mail us or call us at: (503-288-6950).
** SKIN RETURNS: Please note that all skins may be returned or exchanged at customer's shipping expense ONLY if skin has NOT touched water and is in its original condition. We are UNABLE to take back skins that have been soaked, mounted, or cut...so please inspect them carefully!!
** CD/DVD RETURNS: We are only able to take back CDs/ DVDs if they are unopened. Digital media downloads cannot be returned.